Your guide to a smooth rental experience

This page is designed to help you settle in, stay comfortable, and make the most of your time as a Big Oak resident. Here you’ll find everything from utility setup to local resources and simple maintenance tips.

Quick Links

Utility Resources

Set Up or Transfer Utilities Easily

To get started in your new home, you’ll need to set up or transfer your utilities. Use the resources below to find providers for your address:

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Local & Community Resources

Get Connected in Columbia

Stay up to date with local events, city services, and transportation options to make the most of your community.

DIY Maintenance Guide

Simple Fixes for Common Issues

Before submitting a maintenance request, check these quick solutions for common household problems:

Clogged Garbage Disposal

Make sure the disposal is off.
Press the reset button underneath.
Use tongs (never your hand) to remove any obstructions.
Still not working? Submit a Maintenance Request.

HVAC Not Working

Check your thermostat settings.
Replace the air filter if it’s dirty.
Make sure the breaker hasn’t tripped.
Still having issues? Submit a Maintenance Request.

Changing an HVAC Filter

Locate the filter slot (usually near the return air duct).
Slide out the old filter and insert a new one (match the size).
Replace every 1–3 months for best performance.

Smoke Detector Beeping

Replace the batteries.
If it continues, Submit a Maintenance Request.

Move-Out Procedures

Planning to move out? Here’s what to do:

Submit Notice: Log in to your Tenant Portal and submit your move-out notice as required by your lease agreement.
Review Requirements: Check your lease for the required notice period and any cleaning or repair responsibilities.
Schedule Inspection: Contact our team to schedule a move-out inspection.
Return Keys: Return all keys and access devices on or before your move-out date.
Provide Forwarding Address: Make sure we have your forwarding address for your security deposit return.

Frequently Asked Questions

How do I pay my rent?

You can pay rent securely online through the Tenant Portal using ACH, credit card, or debit card. You can also set up automatic payments for convenience.

How do I submit a maintenance request?

Log in to the Tenant Portal and select “Submit Maintenance Request.” Describe the issue, upload photos if needed, and track the status of your request online.

What should I do if I have an emergency maintenance issue?

For emergencies such as flooding, no heat in winter, or major leaks, call our emergency maintenance line at (XXX) XXX-XXXX immediately. For all other issues, please submit a request through the Tenant Portal.

Where can I find troubleshooting tips for common maintenance issues?

Visit the DIY Maintenance Guide section above for step-by-step solutions to common problems like clogged disposals, HVAC issues, and smoke detector batteries.

How do I access important documents, like my lease or payment history?

All your lease documents, payment receipts, and account history are stored securely in your Tenant Portal for easy access at any time.

How do I update my contact information?

You can update your phone number, email, and other contact details directly in the Tenant Portal under your account settings.

Where can I find information about local utilities and community resources?

Check the Utility Resources and Local & Community Resources sections above for links to utility providers, city services, universities, and local events.

How do I give notice if I plan to move out?

Submit your move-out notice through the Tenant Portal as required by your lease. For more details, see the Move-Out Procedures section above.

Who do I contact if I have questions or need help?

You can message us directly through the Tenant Portal, email us at info@bigoakproperty.com, or call us at (573) 489-1516